Black Friday Sale
Three guarantees, with every condition written down
A guarantee you can't claim is just marketing. Each one below says who qualifies, what you get and how long it takes. The exclusions are on this page too, not in a footnote somewhere else.
30-day money back
Get your hosting fees back in full within thirty days of signing up, for any reason, with no phone call.
99.9% uptime SLA
If we miss it in a calendar month, we credit your account. Either you ask or we spot it, whichever comes first.
Zero-downtime migration
We move your site without downtime, or you don't pay for that month. Unlimited sites, no migration fee.
How to make a claim
What to send, who reads it and how long each claim takes.
- 01
Refund inside thirty days
Open a ticket in the client portal and say you want a refund. You don't need a reason and there's no retention call. We refund the original payment method within three working days. Domain registration fees are the only thing we can't return, because the registry has already been paid.
- 02
Uptime credit
If monitoring shows your site below 99.9% availability in a calendar month, tell us which month. We credit 5% of that month's fee for each 0.1% below target, up to the full month. Scheduled maintenance announced 48 hours ahead doesn't count, and neither do outages caused by your own code.
- 03
Migration guarantee
Request the migration in the portal. If we cause downtime longer than the DNS propagation window, or lose data you gave us access to, that month of hosting is free. We keep working until the site matches your old host.
What the guarantees don't cover
Every exclusion is listed here, so you won't find a clause that says "at our discretion".